Returns & Refunds

Lightly Played (LP) Condition — Disclosed Upfront

Every pre-built deck we sell is sourced in Lightly Played (LP) condition or better. LP cards may show minor wear consistent with careful play: small edge wear, minor surface marks, or slight corner softening. All cards are authentic, game-legal, and ship double-sleeved in Dragon Shield matte sleeves.

Because LP condition is disclosed before purchase and the card game market recognizes it as a standard condition tier, we do not accept returns on pre-built decks for condition reasons alone.

When We Accept Returns or Replacements

We will issue a full refund or replacement in the following cases:

• Wrong deck or wrong cards shipped — our packing error.
• Package damaged in transit — carrier error (contact us within 48 hours of delivery with photos).
• Card condition significantly below LP — e.g., heavy creases, visible ink damage, counterfeits, or water damage not disclosed in the listing (contact us within 30 days of delivery with photos).
• Missing cards from a sealed deck — very rare but we cover it.
• Order never arrived — contact us if tracking shows stalled movement for more than 10 business days.

Made-to-Order (Mythic Mugs)

Because each MTO product is custom-printed to your specifications, we cannot accept returns for buyer's remorse or change-of-mind.

We cover:

• Printing defects (layer shifts, warping, missing features, structural failure)
• Wrong color or design shipped (our error)
• Damage during shipping (carrier error)

Contact us within 48 hours of delivery with photos. We'll send a replacement or issue a full refund.

Product safety: Mythic Mugs and 3D printed accessories are decorative. They are not food-safe, not dishwasher-safe, and not intended for hot liquids or children's use unless a listing explicitly says so.